Services
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Prarona commitment towards customer delight has encouraged us to create Rinfra, an entity that exclusively handles our Service function. With a focus on seamlessly handling management of customer calls, preventive measures, breakdown maintenance, and ensuring timely availability of spare parts, we aim to provide service within the agreed timelines of the service-level agreement (SLA).
Currently, we have 27 Rinfra centers across India to ensure continued support.
Service Level Agreement (SLA) Benefits
We ensure that our customers get prompt and quality service. This has helped us improve connectivity and uptime of equipment by up to 95%. Especially in the case of perishable items, we eliminate or reduce breakdowns, resulting in higher profitability. As part of our SLA, we are committed to attending to the plant or facility within the stipulated time.
- Within 30 km: Between two and four hours
- Up to 50 km: Between and 16 hours, depending on the time of receiving the call
- Out of station: Between 12 and 36 hours, depending on the travelling time and the time of receiving the call
Activities and Services
We ensure that our customers get prompt and quality service. This has helped us improve connectivity and uptime of equipment by up to 95%. Especially in the case of perishable items, we eliminate or reduce breakdowns, resulting in higher profitability. As part of our SLA, we are committed to attending to the plant or facility within the stipulated time.
